Business > Efficiency

Hull extends Civica partnership to modernise coroner operations

Published 02 March 2016

Work underway on implementing new software solution by late April to support real-time reporting as well as meeting authority's wider paperless ambitions


Hull City Council is expanding its partnership with Civica through the adoption of a new software solution set to go live next month as part of work to modernise the authority's coroner's office functions.

As part of this extended partnership, the council hopes adoption of Civica's Coroner solution will help meet wider ambitions to become a paperless organisation, while also improving communication with relevant medical authorities through a focus on integration and automation.

The authority said it has been working since last year to improve its reporting processes and data analysis by overhauling its legacy IT systems in the coroner's office to provide bereaved families with improved care.

No figures concerning potential cost savings have been given by the company concerning the partnership and work to implement the software that is set to go live on April 22.

"The coroner's office investigates deaths reported within Hull and East Riding of Yorkshire. It's vital for the office to have access to up-to-date information at all times, to ensure timely and accurate decisions," said a statement on the partnership.

Doctors have previously been reporting deaths to the council by phone, which the authority says limits when records can be updated outside of hours, as well as increasing the possibility of human error.

Civica claims its software allows for deaths to be reported in real-time, cutting requirements for manual intervention and limiting potential inaccuracies in the reporting process.

"By automating document and form production, the solution improves communications and equips managers at the coroner's office with the information needed to analyse data, monitor workloads and produce more detailed management reports reflecting performance statistics," said the statement.

Jillian Fill, the council's registration and coroners support service manager, said Hull was coming under growing pressure to ensure improved cost efficiencies in its operations, as well as moving to a paperless environment.

"The only difference is that our department also deals with the most sensitive of issues," said Fill.

"As we'd already been working with Civica in other areas of the local authority we had no doubt that they'd be the right partner. They understood our needs and aspirations from the start and delivered a solution that will not only impact our office but will also positively impact the whole community."

Hull announced last September that it had chosen Civica as the preferred partner for a seven year contract overseeing revenues and benefits services, as well as functions such as debt collection.

As part of the agreement that came into effect in November, Civica also pledged to potentially support other local authorities through a transactional processing centre to be based in Hull.

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